FAQs
Are there any weight restrictions for any of the excursions?
Yes, different excursions have specific weight limits:
- ATVs: 230 lbs
- Bamboo River Rafting: 550 lbs (max. 2 persons per raft)
- Horseback Riding: 230 lbs
- Zip Lining: 265 lbs
- River Tubing: 300 lbs
Can you provide beachwear, water shoes, or accessories if we forget ours?
While we recommend bringing your own, we can assist with rentals or purchases for water shoes, flowy dresses (for photoshoots), or other basic accessories upon request.
For more contact us in advance.
Can I mix and match different tours to create my own custom package?
Absolutely! Let us know which experiences you’re most interested in, and we’ll help you create a custom package based on time, distance, and availability.
Are the tours child-friendly or family-friendly?
Yes, many of our experiences are perfect for families. Some tours have age restrictions, but we offer lots of options suitable for kids, teens, and multi-generational families. Let us know your group type, and we’ll recommend the best fit.
Can I book a tour once I arrive in Jamaica?
Yes, you can, but we highly recommend booking in advance atleast 1 – 2 weeks before to secure availability, especially during peak travel seasons.
What is your cancellation policy?
- Deposits are NON-REFUNDABLE.
- Cancellations made 48hrs or more prior to the scheduled tour will not attract any fees, however, if payment is made in full, 50% of the payment made will be refunded.
- All cancellation requests must be submitted in writing and received by RRM Transport & Tours within the applicable timeframe to qualify for a refund.
Can I reschedule if something unexpected comes up during my trip?
Yes! We allow free rescheduling with at least 24–48 hours’ notice, depending on the tour. We’re flexible and will do our best to work around your travel changes.
For more details chck out Terms & Conditions
How long does each tour usually last?
Most tours last between 1 to 3 hours, not including travel time. Combo experiences or full-day packages can take up to 6–8 hours total with pickup, drop-off, and breaks.
Can I do more than one tour in a single day?
Only combo packages are designed to be done in one day, as the tours are scheduled and located close together.
If you want to do individual tours (like Dunn’s River and Jet Ski), it’s usually not possible to combine them in the same day due to distance and travel time between locations.
What happens if it rains or the weather is bad on the day of my tour?
For weather-dependent experiences (like drone photography or horseback riding), we will reschedule at no extra cost. If rescheduling isn’t possible, we’ll offer a refund or switch you to an indoor-friendly tour if available.
What payment methods do you accept?
We accept Cash, credit cards, Debit cards, Cash APP & Zelle.